PrimeWay Detailing

Effective Date: November 4, 2026

Welcome to PrimeWay Detailing. By accessing our website, submitting a booking request, or purchasing our detailing services, you agree to the following Terms & Conditions. Please read them carefully before scheduling a service.

 

1. About Our Services

PrimeWay Detailing is a locally owned mobile detailing business proudly serving Fort Wayne, Indiana, and surrounding areas.

We provide professional vehicle detailing services designed to clean, protect, and enhance the appearance of your vehicle.

All services are subject to availability, vehicle condition, and service-area limitations.

 

2. Booking Appointments

Customers may submit appointment requests through our website or contact us directly.

Submitting a booking request does not guarantee an appointment. Your appointment is considered confirmed only after PrimeWay Detailing has contacted you and confirmed the date, time, location, and requested service.

Customers are responsible for providing accurate contact information, vehicle details, and service addresses.

 

3. Pricing and Payments

All service prices are communicated before the detailing appointment.

Pricing may vary depending on vehicle size, condition, and additional services requested.

Additional charges may apply for vehicles requiring excessive cleaning due to heavy staining, excessive pet hair, significant dirt buildup, or other conditions beyond standard detailing.

Any additional charges will be communicated to the customer for approval before proceeding.

Payment is due upon completion of the agreed-upon service unless another arrangement has been made in advance.

 

4. Cancellations and Rescheduling

We understand that schedules can change.

Customers are encouraged to provide at least 24 hours' notice when canceling or rescheduling an appointment.

If you need to change your appointment, please contact PrimeWay Detailing as soon as possible.

Repeated last-minute cancellations or no-shows may result in restrictions on future bookings.

Weather conditions, scheduling conflicts, or other circumstances may require PrimeWay Detailing to reschedule an appointment. We will communicate any necessary changes as soon as reasonably possible.

 

5. Vehicle Condition and Service Expectations

Every vehicle is different, and detailing results may vary depending on its age, condition, materials, and previous maintenance.

While we strive to deliver exceptional results, we cannot guarantee the complete removal of:

• Permanent stains or discoloration.

• Deep scratches or paint damage.

• Excessive odors or smoke smells.

• Embedded pet hair.

• Severe interior damage or wear.

• Other imperfections that cannot reasonably be corrected through standard detailing.

Our goal is to provide the best possible results while treating every vehicle with care.

 

6. Customer Responsibilities

Before your scheduled appointment, customers should:

• Remove valuable personal belongings from the vehicle.

• Secure important documents and personal items.

• Provide reasonable access to the vehicle.

• Inform us of existing damage or special concerns.

• Ensure the vehicle is accessible at the scheduled location.

PrimeWay Detailing is not responsible for personal belongings left inside the vehicle.

 

7. Mobile Detailing Services

As a mobile detailing business, we travel to customer-approved locations to perform services.

Customers are responsible for providing a safe and reasonably accessible service location.

Certain services may require access to water, electricity, adequate space, or other necessary conditions. Requirements will be communicated when applicable.

If the service location is unsuitable, we may need to reschedule the appointment.

 

8. Customer Satisfaction

Customer satisfaction is important to us.

If you have any concerns regarding your detailing service, please contact us within 24 hours of service completion so we can review the situation.

We will make reasonable efforts to address legitimate concerns and work toward a fair resolution.

 

9. Website Use

All content on the PrimeWay Detailing website, including text, photographs, graphics, logos, and branding, is intended for informational and business purposes.

You may not reproduce, distribute, or use our website content or branding without permission.

We reserve the right to update website content, service descriptions, and pricing at any time.

 

10. Limitation of Liability

PrimeWay Detailing will perform services with reasonable care and professionalism.

Nothing in these Terms & Conditions excludes liability that cannot legally be excluded under applicable law.

Customers should disclose any pre-existing vehicle damage, fragile materials, aftermarket modifications, or other conditions that may